Job Details
Customer Service Associate
2025-06-02 Thermall Heating & Cooling Yakima,WA
Description:
WHAT OUR HVAC BUSINESS IS ALL ABOUT:
In business since 1988, we are committed to delivering the best residential indoor comfort services in Yakima and Kittitas Counties. Whether they're in need of furnace repair, UV air sanitizer installation, duct sealing, or anything in between, our clients know that they can rely on us. We are confident in our service and offer our customers a complete satisfaction guarantee on all of our work. We respect their time and arrive promptly and perform our work efficiently.
We not only value our customers but also our team and believe this is what sets us apart from other HVAC contractors. The knowledge that we can't serve our customers well without a great team leads all our decision-making. We have worked hard to facilitate a culture where our people enjoy what they do. In addition to company parties and BBQs, we offer cash bonuses and other random awards for performance and success. Because we consider our employees to be family, we treat them like family too. This means we have comprehensive medical benefits, paid time off, and job security.
WHAT THIS CSR ROLE ENTAILS:
This position offers a flexible full- or part-time schedule, Monday through Friday, with shifts between 8:00 AM and 5:00 PM.
As our full- or part-time Customer Service Associate, your day will be a dynamic blend of connection and coordination. From the moment the phone rings, you're ready to provide top-notch service-scheduling calls, booking appointments, and dispatching technicians with precision and professionalism. You'll be the central hub between customers and our HVAC techs, keeping the day running smoothly and solving problems before they arise. Whether it's calming a concerned homeowner or ensuring a tech arrives on time, you're always three steps ahead and ready to bring the best experience to every customer.
What we need from you:
Having the ability to effectively answer phones and multitask is a plus!
WHAT'S NEXT:
Don't miss your chance to grow with an HVAC company that appreciates your CSR skills and supports your success. Apply now with our initial 3-minute, mobile-friendly application!
Candidates must successfully pass a background check and/or a pre-employment drug testing to be eligible for hire.
ThermAll Heating & Cooling, Inc. is looking for a confident, organized, and people-loving Customer Service Associate to join our team in Yakima, WA. Whether you're looking for a full-time or part-time role, this position offers an excellent opportunity to grow your career in a supportive and upbeat environment!
WHAT WE OFFER OUR CUSTOMER SERVICE ASSOCIATE:
- $20 - $25 an hour
- Annual bonuses
- 75%-paid medical
- 100%-paid dental and 100%-paid vision
- A 401(k) plan with match
- Profit-sharing
- Vacation and sick leave
- Paid time off (PTO)
WHAT OUR HVAC BUSINESS IS ALL ABOUT:
In business since 1988, we are committed to delivering the best residential indoor comfort services in Yakima and Kittitas Counties. Whether they're in need of furnace repair, UV air sanitizer installation, duct sealing, or anything in between, our clients know that they can rely on us. We are confident in our service and offer our customers a complete satisfaction guarantee on all of our work. We respect their time and arrive promptly and perform our work efficiently.
We not only value our customers but also our team and believe this is what sets us apart from other HVAC contractors. The knowledge that we can't serve our customers well without a great team leads all our decision-making. We have worked hard to facilitate a culture where our people enjoy what they do. In addition to company parties and BBQs, we offer cash bonuses and other random awards for performance and success. Because we consider our employees to be family, we treat them like family too. This means we have comprehensive medical benefits, paid time off, and job security.
WHAT THIS CSR ROLE ENTAILS:
This position offers a flexible full- or part-time schedule, Monday through Friday, with shifts between 8:00 AM and 5:00 PM.
As our full- or part-time Customer Service Associate, your day will be a dynamic blend of connection and coordination. From the moment the phone rings, you're ready to provide top-notch service-scheduling calls, booking appointments, and dispatching technicians with precision and professionalism. You'll be the central hub between customers and our HVAC techs, keeping the day running smoothly and solving problems before they arise. Whether it's calming a concerned homeowner or ensuring a tech arrives on time, you're always three steps ahead and ready to bring the best experience to every customer.
What we need from you:
- 1 year of CSR experience
- ServiceTitan experience
Having the ability to effectively answer phones and multitask is a plus!
WHAT'S NEXT:
Don't miss your chance to grow with an HVAC company that appreciates your CSR skills and supports your success. Apply now with our initial 3-minute, mobile-friendly application!
Candidates must successfully pass a background check and/or a pre-employment drug testing to be eligible for hire.