Job Details

Crisis Counselor - Fully Remote in Washington

Join to apply for the Crisis Counselor - Fully Remote in Washington role at Protocall Services, Inc.

Overview

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. The company supports telephonic first responders for Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. Protocall is remote-first and serves customers in the U.S. and Canada.

Responsibilities

• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality.


• Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges.


• Build rapport and foster client engagement during calls.


• Assess and mitigate risk while maintaining accurate, thorough documentation.


• Provide resources, information, and referrals as needed.


• Assist callers in identifying positive coping strategies and developing safety plans.


• Intervene during emergencies when necessary.


• Stay calm, professional, and focused while multitasking in a fast-paced environment.


• Commit to making a positive impact and providing unwavering support to individuals in need.

What You Can Expect As a New Employee

As part of Protocalls 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. A six-week paid virtual cohort training program prepares you for the role, using book learning, group sessions, roleplay, and live call-taking. Successful completion is required for continued employment beyond the training.

Six Week Cohort Training Schedule: Monday through Friday, 8:00 AM to 4:30 PM PST for six weeks.

Post Cohort Training: Regular schedule developed in partnership with Protocalls Scheduling Department during onboarding.

Benefits

• Comprehensive medical, dental, and life insurance plans


• 401(k) retirement plan with company match


• Short-term and long-term disability (STD/LTD) coverage


• Employee Assistance Program (EAP) services


• Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in the first year


• Company-matched student loan repayment program


• Opportunities for career growth and advancement

Education And Experience Requirements

• Education Requirement: Bachelors Degree from an accredited 4-year college or university.


• Experience Requirement: Minimum of 1 year direct experience in Behavioral Health or Social Services.

Location

• Fully Remote in Washington

Who We Are

Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide.

We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs.

Headquartered in Portland, Oregon, Protocall is a remote-first organization that serves customers in the U.S. and Canada with a team of fully-integrated professionals in select states across the U.S. and Canada.

Who You Are

You are a compassionate and empathetic professional with exceptional communication skills and the ability to actively listen and connect with others. You are comfortable communicating with individuals in various states of crisis, whether over the phone, via text, or through other methods of interaction, providing support with empathy and professionalism. You thrive in high-pressure, high-stakes environments, remaining calm and focused while employing effective crisis intervention techniques. Your solution-focused mindset, problem-solving abilities, and resilience enable you to navigate complex situations with patience and clarity.

You excel at multitasking, seamlessly managing intense calls while handling multiple tasks and navigating computer systems efficiently. A strong background in psychology, social work, counseling, or a related behavioral healthcare field is essential, and experience in crisis support or similar roles is highly valued.

Integrity and confidentiality are at the core of your work. You maintain the highest ethical standards and uphold privacy in every interaction. A secure, HIPAA-compliant workspace with a locking door is required to ensure caller confidentiality and privacy. This remote setup must meet company standards to maintain safety and trust of callers.

Equal Opportunity

Protocall Services Inc. is an Equal Opportunity Employer. We value diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and other characteristics.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider


• Industries: Mental Health Care

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