Job Details

Inbound Customer Service Representative

Yakima Waste, a Waste Connections Company, is looking for an Inbound Customer Service Representative to join the team in Yakima, WA. If you're a motivated, detail-oriented professional with a passion for helping others, this is a great opportunity to grow your career with a stable and supportive company.

Schedule and Compensation:

• Schedule: Monday through Thursday 8:00 am - 5:00 pm, Friday 7:30 am 4:30 pm
• Starting Pay: $20.77
• Merit Increases: Bonus available after 3-month service, yearly performance-based increases.

Position Overview:

As a Customer Service Representative, you will be the first point of contact for our customers, providing support via phone and in person. You'll assist with service inquiries, account updates, and issue resolution, all while delivering a high level of professionalism and care.

Duties and Responsibilities:

• Answer inbound customer calls to address concerns, accept payments, start, stop, or change services. Communication with customers includes phone, email, or in person. Record customer information into software and create work orders.
• Maintain and update customer profiles, including but not limited to service pricing, billing address, email address, routing, sequencing, and container information.
• Cover front desk/reception duties as needed.
• Ability to work collaboratively with team members, operations, and maintenance department to resolve customer disputes.
• Demonstrate the ability to become proficient in the use of proprietary operational systems.
• Effective use of software applications, at a minimum MS Word and Excel proficiency.
• Work in a fast paced, cooperative, high call volume environment. Promote additional services when appropriate.

Working Conditions and Physical Effort:

• Work environment is an office setting. Areas are clean, ventilated, and well lit. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy, and work may be repetitious, with little time in between calls, while still providing excellent service. Calls may be evaluated to ensure high standards.
• Extended periods of sitting, typing, and screen time.

Minimum Job Requirements:

• Ability to read, write, comprehend and communicate in English and Spanish.
• High school diploma or equivalent preferred.
• 2 years of Customer Service experience
• High volume call center experience a plus.
• Experience with MS Word, Excel, and email preferred. Typing and 10-key skills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

What We Offer:

• Call Center Bonus Program
• Medical, Dental and Vision Benefits
• Paid Time off and Holiday Pay
• 401k Program
• Merit Increase Program
• Year-Round Full Time Stable Work

Vision of the Future:

Our Goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our operating values as the foundation of our existence.

Statement of Operating Values:

• Safety: We strive to assure complete safety of our employees, our customers and the public in all our operations. Protection from incident or injury is paramount in all we do.
• Integrity: We define integrity as "saying what you will do and then doing it". We keep our promises to our customers, our employees and our stockholders. Do the right thing at the right time, for the right reason.
• Customer Service: We provide our customers the best possible service in a courteous, effective manner showing respect for those we are fortunate to serve.
• A Great Place to Work: We maintain a growth culture where our employees can maximize their potential, personally and professionally. Our objective is to provide an inclusive environment where people enjoy what they do and take pride in their work. We wish to embody a work hard, play harder culture.
• The Premier Waste Services Company in the U.S. and Canada: We continue to provide superior returns, remain environmentally responsible and continue to grow in a disciplined way, deploying resources intelligently and benefitting communities we live in. We remain a "different breed".

Join us! Waste Connections is looking for a talented Customer Service Representative to join our team in Yakima, WA.

To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest. Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran).

The Washington State Pay Range for New and Current Employees is $20.77 to $24.39/HR.